No one likes to receive notifications from a courier company in Singapore indicating an issue with their delivery order. Whether it is tardiness or problems with customs clearance, customers want their orders to arrive safely and without delay. It doesn’t matter what the item in question is, as no one wants to wait longer than necessary.

While you may have several ways to minimise the likelihood of encountering issues, companies are also doing their best to provide their customers with satisfactory service. Therefore, continue reading this article to learn more about what a courier service in Singapore does to prevent these six problems.

Courier Service in Singapore: 6 Problems & How Do Companies Solve It

1. Late Shipments

One of the most common problems of a delivery company is late arrivals. Although this issue can be a nuisance, it is crucial to remember that there are factors that are beyond their control. Some examples include harsh weather conditions, unforeseen traffic accidents, and accessibility of your location.

However, a reliable delivery company in Singapore ensures that they take the necessary steps to guarantee that their shipments arrive on time. Some possible solutions include optimisations when processing packages, improvements in logistics, and the utilisation of a transportation management system. If a package couldn’t arrive on time, reliable companies also ensure to inform their customers as early as possible.

2. Poor Packaging

When it comes to fragile items, the packaging is of utmost importance. Since while they are in transit, there are several possible situations where they could receive scratches, dents, or even torn pieces. Therefore, it is difficult to expect them to be in perfect condition if they have poor packaging. It can be frustrating to see, for example, your order of glassware in pieces, especially if it was a late delivery.

To avoid this issue, door to door delivery companies in Singapore provide labels to all of their outgoing inventory, not to mention providing the items with proper packaging. Using the same example, glassware orders will have a ‘handle with care’ label. Additionally, they may provide styrofoam or anything to cushion these items while in transit.

3. Lack of Real-Time Visibility

Customers want to know as much information as they can about their incoming orders. Ecommerce platforms like Lazada and Shopee ensure their users have access to real-time data indicating the whereabouts of their items. On the other hand, door to door delivery services provide links to their customers showing where their packages are and when they could expect them to arrive.

Without real-time visibility, customers may file a complaint regarding the lack of transparency during ongoing deliveries. Additionally, unforeseen package arrivals will surprise them and may cause issues, especially if the recipient is out for whatever reason.

4. Lost Packages

One of the worst things that could happen to a package is when it gets lost or stolen. Misplacements occur when a courier company doesn’t utilise a proper package management solution. Moreover, leaving deliveries at the front door and leaving it can lead to some people intruding on the property to steal unattended orders.

Fortunately, users of ecommerce platforms know that couriers send messages or call them once they arrive. In some cases, they may also take pictures as proof that the recipient has the package. Lazada, Shopee, and other companies release the payment to the seller once the customer confirms receipt.

5. Package Ends in the Wrong Address

Since a courier service in Singapore is run by humans, mistakes are bound to happen. One of these could be sending a package to the wrong address. Aside from the possible error on the customer’s part, companies can face this problem if they have no package management software or if the one they use is inefficient.

Generally speaking, using reliable package management software and improving overall shipping workflow can minimise the risk of sending packages to the wrong areas.

6. Courier Gets Lost

When a delivery company sends one of its couriers to send a package, there is the possibility that the employees have no idea how to get to their destination. One reason could be that it is their first time driving in that area. Whatever the case is, getting lost is one of the possible issues they could encounter.

Fortunately, this problem rarely happens as most, if not all, door to door delivery services in Singapore use GPS apps to head to their destination. While these applications may not provide the most efficient route every time, it still guarantees that the courier will arrive at the location.

Conclusion

Courier problems not only cause headaches to customers but also to the company in charge of the delivery. While recipients want to get their packages on time, door to door delivery services in Singapore have a name and reputation to maintain.

Therefore, since every delivery could potentially ruin the company, its employees ensure that everything works according to plan. However, despite the most careful and well-thought-out procedures, a courier service will never be able to remove the human aspect, as well as the possibility of mistakes.

Fortunately, these companies are taking the necessary precautions to guarantee their customers that deliveries will arrive on schedule. Before a problem even begins, they take several preventive measures to minimise the likelihood of happening.

Here is a quick recap of the six issues door to door delivery services might encounter and what steps they take to avoid them.

First, companies use efficient transportation management systems to ensure packages arrive on time.

Second, they place the necessary precautionary labels on packages, especially if they are fragile items.

Third, reliable courier services provide their customers with real-time data regarding the status of their orders.

Fourth, couriers ensure that they meet the recipient and acquire the necessary proof of delivery to guarantee that the package arrives safely.

Fifth, companies use reliable package management software to prevent couriers from sending items to the wrong address.

Last, GPS applications allow riders to head to their destination without any risk of getting lost.

If you’re looking for a reliable courier service, check out Kindred Delivery to learn more about their available options, including a pickup and delivery service in Singapore. Visit their website for more information.